A major technical issue caused problems for one of Canada's largest banks on Friday morning. The issue is affecting the direct deposits of its customers..TD Canada Trust responded to social media posts inquiring about their pay cheques..TD Bank said it is “aware of an issue causing customers in Western and Eastern regions to not receive their Direct Deposit today.”.Many people posted to Twitter to express their urgent need to receive their pay cheques..“It’s crazy @TD_Canada is having issues with people getting paid today and they aren’t even letting people know. I’ve had multiple people contact me asking where their pay is…. Any update??,” said a Twitter user..“Yup, no pay for anyone within my work environment who banks with @td_canada. Extremely upsetting as people have automatic withdrawals coming out,” said a different Twitter user..A Twitter user questions why the bank has not directly communicated the issue to its customers..“Why isn’t there any communication to the people who woke up to withdrawn accounts because Direct Deposit failed?! Seriously, nothing on your website, nothing emailed, texted Direct to ppl,” they said..According to the bank, it is investigating the issue..The bank is requesting its customers “continue to monitor” their accounts to confirm if they have received their scheduled payments..“Our support teams have been engaged and are investigating the issue. Our apologies for any inconvenience,” said TD.
A major technical issue caused problems for one of Canada's largest banks on Friday morning. The issue is affecting the direct deposits of its customers..TD Canada Trust responded to social media posts inquiring about their pay cheques..TD Bank said it is “aware of an issue causing customers in Western and Eastern regions to not receive their Direct Deposit today.”.Many people posted to Twitter to express their urgent need to receive their pay cheques..“It’s crazy @TD_Canada is having issues with people getting paid today and they aren’t even letting people know. I’ve had multiple people contact me asking where their pay is…. Any update??,” said a Twitter user..“Yup, no pay for anyone within my work environment who banks with @td_canada. Extremely upsetting as people have automatic withdrawals coming out,” said a different Twitter user..A Twitter user questions why the bank has not directly communicated the issue to its customers..“Why isn’t there any communication to the people who woke up to withdrawn accounts because Direct Deposit failed?! Seriously, nothing on your website, nothing emailed, texted Direct to ppl,” they said..According to the bank, it is investigating the issue..The bank is requesting its customers “continue to monitor” their accounts to confirm if they have received their scheduled payments..“Our support teams have been engaged and are investigating the issue. Our apologies for any inconvenience,” said TD.